2ruMe Privacy Policy

At 2ruMe Technology, we are committed to protecting the privacy and personal information of all users who interact with our platform, whether through our mobile application or our enterprise web solution. This Privacy Policy outlines how we collect, store, use, and secure your data in the course of providing you with real estate services. We understand that your personal and business-related information is private, and we treat it with the highest level of care and responsibility.

When you register on our platform as a landlord, tenant, real estate professional, enterprise client, or other user type, we collect certain personal information that helps us provide, enhance, and tailor our services. This may include your name, email address, phone number, physical address, identification details, and financial information needed to facilitate payments, such as bank details or mobile wallet data. We may also collect device and usage information, such as your IP address, browser type, mobile operating system, location data (if enabled), and general interaction with our app or web portal to better understand how our platform is being used and to improve its performance.

The data you provide when listing properties, submitting maintenance requests, responding to inquiries, or engaging with our dispute resolution system is stored securely and used strictly for service delivery, platform optimization, customer support, analytics, and compliance. For enterprise users, business-related information, team access roles, and customer referral tracking data may be collected to streamline operational processes and ensure accurate reporting. Tenants interacting with the mobile application may share preferences, request property viewings, log complaints, or request maintenance services. These interactions are recorded within our system to offer seamless service, address requests promptly, and ensure quality control.

Your data is never sold or rented to third parties. We only share it when absolutely necessary—for example, with payment service providers who facilitate rent payments, maintenance vendors responding to approved requests, or designated members of our internal support and dispute resolution teams when resolving platform-based concerns. All third-party service providers are contractually bound to protect your data and act only on our instructions. We may also share information when required by law, in the event of legal proceedings, or to protect the safety and integrity of our users and platform.

2ruMe employs industry-standard data encryption, role-based access controls, secure socket layer (SSL) protocols, and regular system audits to ensure that your personal and financial data remains protected. Sensitive user information is stored on encrypted servers, and access to this data is strictly limited to authorized personnel only. We also ensure secure syncing of offline data for enterprise users to support uninterrupted service even in limited connectivity environments.

We believe in transparency and giving you control over your data. As a user, you have the right to access the personal data we store about you, request corrections to inaccurate information, or request deletion of your data if it is no longer required for service delivery or legal compliance. You may also withdraw your consent for marketing communications at any time or deactivate your account entirely. Please note that certain data may be retained for legal or compliance purposes.

Our platform is not intended for use by children under the age of 13, and we do not knowingly collect information from minors. If it is discovered that data has been collected from a minor without verifiable parental consent, we will delete such data immediately.

We may occasionally update this Privacy Policy to reflect changes in our services, legal obligations, or security practices. Users will be notified of significant updates through email or app notifications. Continued use of the platform after any such changes constitutes your agreement to the updated terms.

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes that cannot be resolved internally may be escalated to the appropriate court with jurisdiction over the matter in Nigeria. We encourage users to act in good faith and uphold the collaborative, professional, and secure environment we are building together through 2ruMe.

If you have any questions or concerns about our privacy practices, or if you wish to exercise your rights regarding your data,

Your trust is important to us, and we are fully committed to safeguarding your data as we build a better, smarter, and more transparent real estate ecosystem for all.